How do you pronounce the word Aveda? Do you perform testing on animals? What is your mission statement? How do I locate an Aveda salon, spa or store? How do I get information on investing in Aveda? How do I get a list of ingredients for Aveda products? Can I get a Gift Card? Is Aveda part of Estee Lauder? Does Aveda manufacture a line of products for children? How do I carry Aveda products in my salon/spa? Whom do I contact about corporate giving? I'm not receiving my email newsletter; or My Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive? What is the Pure Privilege Program? How do I join the Pure Privilege Program? How do I earn Pure Privilege points for my online order? How do I write a product review? How do you pronounce the word Aveda?  The correct pronunciation of Aveda is "a-váy-duh". Back to top Do you perform testing on animals?  No. All Aveda products are people-tested. The Aveda Corporation is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold. We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels. The Aveda Corporation fully supports the development and global acceptance of non-animal testing alternatives. To this end, Aveda works extensively with the industry at large and the global scientific community to research and fund these alternatives. Back to top What is your Mission Statement?  "Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world." -Horst Rechelbacher, founder Back to top How do I locate an Aveda store, salon or spa?  The following link will allow you to search for Concept Salons and Spas or Experience Centers in your area. http://www.Aveda.com/stores/locator.asp Back to top How do I get information on investing in Aveda?  Aveda Corp. is a wholly owned subsidiary of the Estee Lauder Companies Inc., a publicly traded company. The NYSE symbol for Estee Lauder is EL. For financial information and an annual report, please visit Estee Lauder online at www.elcompanies.com. Back to top How do I get a list of ingredients for Aveda products?  We will be happy to provide ingredient listings for any of our products. Please do not hesitate to contact us with the names of the products you are interested in and we will be happy to assist you. Back to top Can I get a Gift Card?  Aveda Consumer Relations will be happy to take your order for gift cards in the dollar amount of your choice; please call 1.888.772.8332. This gift card may be presented for payment for purchases only at Aveda Experience Centers and participating Aveda Salons and Spas* in the United States. This gift card may be used to purchase merchandise or services but may not be exchanged or redeemed for cash. This gift card has no expiration date and no service fees. For balance inquiry, or to report a lost or stolen card, please call 1.888.AVEDA23. To find a location please visit the find a location section of aveda.com. *Aveda Salons and Spas are independently owned and operated; call first to ensure this card is accepted. Back to top Is Aveda part of Estee Lauder?  Yes, The Estee Lauder Companies Inc. purchased Aveda in 1997. Back to top Does Aveda manufacture a line of products for children?  Our All-Sensitive™ products—which contain no aromas, dyes, or irritants—are perfect for children. They are pediatrician-tested, safe and effective for people aged six months and older. They are allergy- and dermatologist-tested. We do not manufacture a line of products specifically for children. The All-Sensitive line consists of cleanser, toner, moisturizer and a body formula, which is perfect for baby massage. Back to top How do I carry Aveda products in my salon/spa?  We partner with salons and spas that share our vision—respect for the Earth, passion for the best creative and technical work, and nurturing, high-touch care. If you'd like to join us, start the process here. Back to top Whom do I contact regarding corporate giving?  Aveda Corporation focuses our corporate giving program on non-profit organizations working to protect the environment and community-based organizations working with those in need. At this time Aveda is not accepting proposals. Please check back periodically for future funding opportunities. Back to top I'm not receiving my email newsletter; or My Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive?  Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. You can also add our email address (aveda@e.aveda.com) to your address book. This will ensure that all future correspondence regarding your Aveda Online order will be accepted. If you have further questions, please contact us at 1.800.644.4831. Some helpful tips: If your provider is AOL: Open the email message. Click "Add to Address" icon. The name and email address from email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct. Click "Save". If you use Yahoo Mail: Open the email message. Click the "Add to Address Book" link on the far right. The address will be automatically entered into your Yahoo! Address Book.   If you use Hotmail: Open the email message. Click "Save Address(es)" at the top of the message header. If your provider is MSN: Open the email message. Click "Save Addresses" on the right. Select the check box next to the address you want to save. You can also make changes to the contact information. Click "Save". Back to top What is the Pure Privilege Program?  Pure Privilege is a loyalty program that rewards you with points each time you purchase Aveda products. Points can be redeemed for valuable gifts inspired by nature. Choices include Aroma jewelry, Aveda products, a hair cut at a top salon or luxurious spa treatments – or a spa holiday for two. Learn how to enroll here or find participating locations. Back to top How do I join the Pure Privilege Program?  Join today at a participating location to start earning great rewards. Find participating locations here. Back to top How do I earn Pure Privilege points for my online order?  Starting in late May 2008 Pure Privilege members can earn points for their online orders when the pure privilege member number and name (as it appears on the Pure Privilege card) are entered in checkout. At this time, only members in the program can earn points. To enroll in the program, please visit your nearest participating location. Click here to learn more about joining the Pure Privilege program. Back to top How do I write a product review?  We're thrilled to hear your feedback. To write a review, visit the product page and click "Write a Review." You will be asked to login, or if you are a new customer you will need to register on Aveda.com. After you fill in your review submission form, simply submit. Reviews that follow the Review Guidelines and Aveda.com Terms & Conditions should appear within 72 hours. Back to top